• How will my product be shipped?
• When will I receive my product?
• What are the shipping charges?
• What are the overseas shipping charges?
• What taxes will I pay?
• What about Health Insurance?

• What happens if the product doesn't fit?
• Can I return custom orders

The quickest and easiest method to order is through our secure on-line ordering process. If you are not comfortable with on-line orders, you can fax us at 1-866-888-2002 or 1-604-241-2002 or call us at our toll-free number 1-866-966-2002 to speak to a certified mastectomy fitter in person.

You will find a number of different methods to view our products. They are all found under the Products menu. Browse Our Products will display our entire product catalog. It defaults to displaying breast forms, but you can choose to view bras or accessories as well. If you are looking for a specific product, use the Search Our Products facility. This allows you to customize the list of products displayed. It can be customized by product category, brand, product name, and price. You can also view a list of our New & Popular Products or our current Featured Product.

Display our product catalog, then select the for your chosen product. This will take you to a detailed description of the product. If you wish to purchase, select the size, colour, and quantity you desire. Then click the button. This will take you to your shopping cart. If you wish to continue browsing our products, select . If you have changed your mind about the entire purchase, select .

If you decide to purchase what is in your shopping cart, select . You are now asked to sign in.

If you have purchased from us before or used our forum, use your existing Username and Password.

After you sign in, a page of your specific information will be displayed. Check to make sure this information is still valid of if any required information needs to be added. Required fields are marked with red "*" (asterisks). If so, select to proceed. Otherwise, make the appropriate changes before selecting the button.

If you are not a past customer or Forum user please, click the button to become a customer. This allows you to enter your billing and shipping address as well as select your personal username and password for future use. Select a username and password that will be easy for you to remember. Your username and password can be any combination of letters and numbers. Write down your chosen username and password for future reference. Once you have completed this page of information, select .

You are then taken to a page where you can review all your order and customer information details. Please make sure your order is correct before you proceed. Use the Edit buttons at the bottom of the page to make any necessary changes (edit cart, edit details). There is a comment box on this page for any special instructions that you need to send us with this order. Remember that if you are ordering an asymmetrical breast form you need to supply us with the side (left or right) that you require. Now it is time to enter your credit card information. Enter your credit card number without spaces or dashes. Once you are satisfied with the information on this page, press the button. Next, the order confirmation page is displayed. Please print this page for your reference.

There are two methods of changing your order: delete and update cart. Use to remove the entire item from your shopping cart. This would be used if you decided not to purchase the product or if you want to make a change to your order. If you want to change the color or size of your product first delete it and then add it to your cart again. If all you need to change is the quantity of your order, change it while your item is in the shopping cart then select .

Registering as a customer provides an ease of ordering for you in the future. Your customer billing and shipping addresses are stored for your next purchase, but we do not save your credit card information. This way you do not have to re-enter your addresses every time you order. It makes subsequent orders much faster. You are also automatically given access to our Forum. This is a very useful resource, to discuss pertinent issues with your peers. Click here to find out more about the forum.

Each "refresh" of the "Order Complete" page (the page that acts as your online receipt after your order has been processed), will cause an order confirmation e-mail to be sent. These e-mails will contain the exact same order information (order number, dollar amount, items, etc.). Don't worry, the "refresh" button does not send another charge to be processed against your credit card. If you believe your credit card has been charged more than once for the same order please contact our order department at order@breastformshopping.com.

During the order process you may notice that images are a little slower to load. This is due to the encryption process that happens when you are on a secure e-commerce website. You will notice this more so in Netscape than in Internet Explorer. Unfortunately, Netscape 6.x browser versions seem more prone to error or "hang" during secure transactions. Refreshing the page will usually take care of any problems.

We will send your package to you in a plain box. There will be no indication of what is inside and the return address will not mention Breastformshopping.com. We ship by US Mail, Canada Post, UPS, or FedEx, depending on your needs.

If your product is in stock, it is shipped within 24 hours of the receipt of your order. Because of the wide variety of products that we carry on this site, we do not carry stock for all colors and sizes. If a product is not in stock it may take a few more days to receive your order. You will be advised of the anticipated arrival date by e-mail or telephone. At this time we will advise you if your product requires special ordering.

We ship regular ground or Three Day Priority Mail - your choice. If you require Priority Mail please indicate in the Special Requirements area in the Order Confirmation Credit Card page when ordering.

Shipping within the USA and Canada is free. If fast shipping is requested, then we pay the first $10.00 and ask you to pay the remainder.

We do not charge taxes on breast forms or mastectomy bras. However, clients outside the USA and Canada may be subject to duty or taxes charged in their country. Please check with local authorities before ordering.

We enclose health insurance forms with orders when requested.

If the product doesn't fit, then simply return it to us (link to contact us page). You will receive a full refund, minus shipping charges.

When returning breast forms or accessories they must be unworn. Of course you will need to try them on once to make this decision. If you are unhappy with your order please inform us within 48 hours. You can call us at 1-866-966-2002, fax us at 1-866-888-2002 or e-mail us at order@breastformshopping.com. We will make every effort to satisfy your needs.

Unfortunately, we will no longer be able to accept the return of bras. Thank you for your understanding.

If a rare product has been specially ordered for you, it may be ordered on a no-return basis. We will definitely advise you if this is the case during the order process.